Shipping Policy

🚚 Shipping Policy — HerbEx

🎁 Free Standard Shipping

We proudly offer FREE STANDARD SHIPPING across Pakistan on all orders, regardless of the order amount.

⏱ Delivery Time

Orders are generally shipped on the next working day and delivered within 2–4 working days.

Delivery times may vary depending on your location, courier operations, weekends, public holidays, or periods of high order volume.

📦 Order Verification & Dispatch

After placing your order, our customer care team may contact you to verify your order and address. Once your order is confirmed, it will be dispatched through our courier partners for delivery.

🔄 7-Day Return & Refund Policy

We offer a 7-day return policy. You may request a return within 7 days after receiving your order.

To be eligible for a return, the product should be in the same condition in which you received it, unused and in its original packaging, along with proof of purchase.

If you receive a product that is:

  • Damaged or defective
  • Incorrect or different from your ordered product
  • Tampered with

Please contact our customer care team as soon as possible so we can review the issue and guide you through the return process.

💰 Refund & Return Process

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are processed through the applicable payment method. Return shipping arrangements and any applicable charges will be communicated by our customer care team.

📞 Need Help With Your Order?

Customer Care: 03-111-437-239

Email: cc@herbex.pk