Privacy Policy

🔒 Privacy Policy — HerbEx (www.herbex.pk)

At www.herbex.pk, your privacy and trust matter to us. This Privacy Policy explains how HerbEx collects, uses, and protects your personal information whenever you interact with our website. We are committed to handling your information responsibly and securely.

📌 Information We Collect

We may collect personal information that you voluntarily provide when placing an order, contacting us, or using our website, such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery details
  • Order and purchase information
  • Any information submitted through website forms or inquiries

💡 How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and delivering your orders
  • Confirming orders and communicating with you
  • Providing customer support
  • Processing returns, exchanges, or refunds
  • Improving our website, products, and services
  • Sending product updates, offers, or promotional communications where permitted
  • Maintaining website security and functionality

🔐 Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

🤝 Sharing of Information

We do not sell or trade your personal information to third parties.

Where necessary, we may share limited information with trusted service providers for purposes such as:

  • Order processing and delivery
  • Payment processing
  • Customer support
  • Website hosting and technical services
  • Website security and maintenance

Such service providers may only use the information necessary to perform the services they provide to us.

🍪 Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and enhance website functionality. You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

🔗 Links to External Websites

Our website may contain links to third-party websites or services. HerbEx is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

🗂️ Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes, comply with applicable requirements, and protect our legitimate business interests.

📄 Changes to This Policy

HerbEx may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Any updated version will be published on this page with the revised policy taking effect from the date of publication.

📬 Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our Customer Care team:

📞 Phone: 03-111-437-239

📧 Email: cc@herbex.pk